Shipping policy
Thank you for shopping with Matthew Noah FRlEDMAN. Specializing in high-quality frozen goods distribution, our brand adheres to strict cold-chain logistics standards for every order. We aim to ensure accurate order verification, professional low-temperature packaging and intact product delivery, enabling customers to receive fresh and qualified frozen products within a reasonable shipping cycle.
1. Order Processing Rules
All confirmed frozen product orders will undergo quality inspection, cold insulation packaging and order sorting within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak order periods and large promotional events with surging order volumes, standard processing schedules may be extended. Our team will send timely notifications to customers if any obvious shipping delays occur.
2. Shipping Fees and Delivery Duration
Logistics fees for all frozen goods are calculated based on order specifications and delivery locations, with all charges clearly presented on the checkout page prior to payment to ensure full pricing transparency for every transaction.
Estimated delivery times: Standard Shipping: 7-14 business days
All delivery durations are for reference only and cannot be regarded as guaranteed arrival time. Actual delivery progress may be affected by courier service delays, customs clearance audits, extreme weather, cross-border logistical pressure and local holiday arrangements of destination countries.
3. Shipment Confirmation and Tracking Service
Once your frozen goods order completes cold-chain packaging and official dispatch, you will receive an automatic shipment confirmation email with exclusive parcel tracking information. Tracking data and real-time logistics updates will generally be activated and available for customer inquiry within 24-48 hours after shipment.
4. Shipping Address Liability Statement
Customers are required to carefully check and confirm the accuracy and completeness of shipping addresses during checkout. Matthew Noah FRlEDMAN takes no responsibility for misdelivered, lost or returned parcels caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping fees borne by the buyer.
5. Lost and Damaged Parcel Handling Standards
If your frozen goods parcel is lost during transportation, please contact our customer service team within 7 days of the expected delivery date to launch a logistics investigation. If your delivered products suffer from packaging damage, thawing or quality damage, please submit a support request with clear photos of damaged goods and packaging within 48 hours after delivery. We will verify the situation and provide optimal solutions as soon as possible.
6. Frozen Product Usage and Storage Disclaimer
Each batch of frozen products is attached with professional low-temperature storage and handling guidelines. Customers must store and use the products in strict accordance with the official instructions after receipt. Matthew Noah FRlEDMAN will not be liable for product deterioration, spoilage or quality damage caused by improper storage, temperature control errors or personal misuse.
7. International Shipping and Customs Instructions
Cross-border transportation of frozen products may involve destination-specific import duties, customs taxes and clearance fees. All additional customs-related charges are borne solely by customers and are not included in product prices and standard shipping costs.
8. Official Contact Information
If you have any questions or consulting needs about this Shipping Policy and your order logistics status, please get in touch with our professional support team through the official channels below:
Trade Name: Matthew Noah FRlEDMAN
Phone number: +61 7 3848 0774
Email: contact@matthewfrozen.shop
Physical address: 27 Hordern Street, Newtown New South Wales 2042, Australia
